Base Support

Boost your business productivity with our reliable IT Base Support. We provide essential services like system monitoring, troubleshooting, and proactive maintenance to ensure your IT infrastructure runs smoothly. Let our expert team handle the technical details, so you can focus on what matters most—growing your business.

Designed to function as your NOC (network operations center) for server, storage, and networking hardware. With Base support, your organization will enjoy the confidence that comes from 24/7 monitoring of your infrastructure, reduced alert noise, and more time to focus on strategic initiatives.

• Monitor your server, storage, and networking environments for incidents 24/7/365 including:
  • Performance and utilization monitoring
  • Availability monitoring
  • Network path monitoring
  • NetFlow monitoring
  • Network configuration monitoring
• Filter incidents and only notify you when your attention is required
• Report incidents to the agreed upon teams – including third parties – as per the service agreement
• Open and monitor tickets until customer confirms resolution